ZIP LINE POLICIES

FREE PHOTOS!

Our team of experienced guides will capture your Zipline and Adventure Experience while you are on the course. Provide us with your email address and we will send you all the photos taken while on your adventure! Each participant that wishes to receive photos must provide a valid email address.

Smith Lake Zip Lines does not consider our free photos service as part of your tour package. Occasionally technical failures, weather, or other problems arise and unfortunately due to the unreliable nature of this service, we cannot offer any compensation in case of unavailability or poor quality. Guests are welcome to bring own cameras but highly recommend a tether. We are not responsible for lost or broken items of any kind.

Physical Requirements

Age and weight requirements:

Level 1:
- Minimum age of 6
- Minimum weight of 40 lbs.
- Maximum weight of 265 lbs.
Level 2:
- Minimum age of 8
- Minimum weight of 50 lbs.
- Maximum weight of 265 lbs.
Level 3:
- Minimum age of 10
- Minimum weight of 115 lbs.
- Maximum weight of 265 lbs.

You must be able to climb ladder type stairs. You need to have good balance capabilities, be able to walk on uneven terrain, and have full range of motion in your upper and lower extremities.

You must be able to control your speed of travel along the zip lines by resting your gloved hands on the pulley and cable systems. It is required that you are able to understand verbal instructions and hand signals and to pull yourself along cables in case you lose momentum before reaching any said platform. You must be able to see our guides and recognize hand motions.

This is not recommended for those with moderate to severe heart and/or respiratory difficulties, recent surgeries, second or third trimester pregnancies or those with moderate to severe Musculo-skeletal problems. This is considered a moderate to heavy physical workout!

Pets are not allowed on any zipline course.

Right of Refusal

Our staff is professionally trained and care about your safety very much. If we do not allow you to participate, please do not take it personal, your safety is our #1 priority.

Smith Lake Zip Line Adventures reserves the right to refuse anyone access to the tours if we feel it would be unsafe for them, our other guests or our staff. Some examples of someone we might turn away would be a guest under the influence of drugs or alcohol, someone who is over the weight limits, someone that will not or can’t understand or obey the rules, and those who are physically unable to do a zip line canopy tour. We do everything in our power to get guests out on a tour and give them safe access to our tours. However, Smith Lake Zip Lines and their staff will have the final say on any participant going out or continuing on a tour.

You will be required to sign a liability release form before going out on the tour. If you would like for us to email a copy to you, please call or email us your request. Minors must have a parent or guardian to sign this form. The minor must also sign the waiver. Staff has final say in who is allowed to participate on the zipline.

Clothing & Attire

Closed-toe and Closed-heel shoes are a requirement! Any guest that arrives in any form of open-toed shoes such as sandals, flip flops, or shoes without a back will not be permitted to participate! 5-finger toe shoes are also not permitted. Guest will not receive a refund for improper attire.

Long hair must be secured back. Please do not wear extremely short shorts or strapless shirts/tops - this is a requirement for the safety equipment you must wear.

Shirts are required for everyone.

Please secure all loose items in closed pockets or leave all valuable items such as phones and wallets in your vehicle. If you drop items while you are zipping, they will not be able to be recovered. Smith Lake Zip Lines are NOT responsible for lost items while using our facility.

Cameras are allowed but must be secured in a wrist or neck strap. Fanny packs or small lightweight backpacks are permitted.

Booking & Cancellation Policy

Cancellation and Transfer Policies

Cancellations/transfers are only permitted with least 24-hours advance notice.
If you cancel at least 24 hours before your scheduled tour, you will receive a refund less a $20 processing fee.
You can choose to transfer your refund to a gift card with a small $10 processing fee.
The rest of your refund will be applied to the gift card and is valid for 5 years. It is your responsibility to schedule your future tour online or by calling us.
Under the 24 hour time frame: all reservations are considered final, and no refund will be given. Please notify us as soon as possible if changes need to be made to your reservation.
Requests for cancellations/transfers must be submitted via email at smithlakezips@gmail.com.

Group Reservation Policy (10+)

We welcome groups and offer a 10% discount for groups of 10 or more. 15% off for groups of 20+, and a 20% discount for groups of 30+
We are happy to accommodate company picnics, camps, churches, or large groups of friends/family.
There must be only one point of contact and form of payment for your group. The person who made the reservation must be present to check-in and present a valid photo ID and the card used to make the reservation.
Reservations are required for groups. Please call or email us at smithlakezips@gmail.com to set up your reservation and receive your full group discount.
When making your reservation, we require 25% of the payment (non-refundable) at the time of booking and the remaining 75% must be paid at least 10 days prior to your tour time.
For group cancellations that occur less than 10 days prior to your reservation, we will refund 50% of the total reservation cost back onto the card used to make the original reservation. Within 24 hours' notice - no refund will be given.
Requests for cancellations/transfers must be submitted via email at smithlakezips@gmail.com

Please be at Smith Lake Zip Line Adventures at least 30 minutes before your scheduled event. We do operate as promptly as possible to the scheduled tour times, but some situations are unavoidable and may cause us to run behind schedule. If you arrive late, we cannot guarantee you a place on the next tour. If you miss your tour time, there will be no refund given.

Weather Policy

We are still able to zip in the rain. If there are very heavy and prolonged rainstorms, severe thunderstorms with lightening, or severe cold or icing: We will call each scheduled guest to reschedule the tour. We know guest come from all over, so please remember that weather conditions on location at Smith Lake Zip Lines may differ from your location. Yours may be delayed for a short period of time for “pop up” storms but will resume once the weather conditions are safe.

We will not run tours in thunderstorms, high winds, or lightning less than 3 miles away. Please call first if you have concerns about the weather. We will only call you if we are 100% certain your tour will not be able to run. If we do not call you, the tour is still scheduled and will be subject to our cancellation policy.